Scheduling Coordinator Role
3 weeks ago
At RJ Orthodontics, we are seeking a highly organized and detail-oriented individual to join our team as a Scheduling Coordinator. As the first point of contact for our patients, you will play a vital role in providing exceptional customer service and ensuring the efficient scheduling of appointments.
**About the Role:**The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for delivering outstanding patient care. If you are looking for a fulfilling career in a positive and supportive environment, we invite you to apply for this position.
**Responsibilities:**- Greet patients warmly and provide a friendly and professional atmosphere.
- Manage incoming calls, emails, and other communications from patients and promptly respond to inquiries.
- Schedule appointments for new and existing patients, ensuring optimal use of time and resources.
- Coordinate and confirm patient appointments, including sending appointment reminders.
- Maintain and update the scheduling system accurately and efficiently.
- Collaborate with the clinical team to ensure the schedule is well-coordinated and any changes are communicated effectively.
- Handle patient registration, including gathering necessary information, verifying insurance coverage, and explaining financial options.
- Assist with coordinating insurance verification and pre-authorizations for orthodontic procedures.
- Maintain patient records, ensuring accuracy and confidentiality.
- Handle billing inquiries and coordinate payment plans with patients.
- Provide exceptional customer service and resolve patient concerns or complaints in a professional and timely manner.
- High school diploma or equivalent required; additional education or certification in healthcare administration is a plus.
- Previous experience in a dental or medical office setting, preferably with orthodontic experience.
- Proficient computer skills, including experience with scheduling software and electronic health records.
- Strong organizational and multitasking abilities, with great attention to detail.
- Excellent verbal and written communication skills.
- Exceptional interpersonal skills and the ability to work well within a team.
- Professional and friendly demeanor, with a genuine commitment to patient care.
- Knowledge of dental terminology, procedures, and insurance processes is an asset.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Flexibility to adapt to changing priorities and a fast-paced environment.
We offer a competitive salary of $45,000 per year, comprehensive health insurance plan, retirement savings plan, paid time off, and professional development opportunities.
**Company Overview:**RJ Orthodontics is a thriving orthodontic practice that prioritizes patient satisfaction and strives to provide a warm and welcoming environment for our patients. We believe in creating a positive and fulfilling work environment, which includes a collaborative and supportive team culture, professional development opportunities, and a focus on community involvement.
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