Service Advisor Associate

2 weeks ago


Marquand, Missouri, United States Valvoline Instant Oil Change Full time
About Valvoline Instant Oil Change

We are a leading provider of automotive services, dedicated to delivering exceptional customer experiences and providing opportunities for growth and development.


Job Overview

As a Customer Service Advisor at Valvoline Instant Oil Change, you will play a key role in creating lasting impressions and building loyal customers by using product knowledge and services to present oil change options and additional services.

You will be the face of our company, interacting with customers on a daily basis and providing them with exceptional service and support.

We offer a comprehensive training program that will prepare you to communicate successfully with our guests and provide you with the skills and confidence to be exceptional under the hood.


Responsibilities

Some of your key responsibilities will include:

  • Providing exceptional customer service and support
  • Using product knowledge and services to present oil change options and additional services
  • Responding to customer inquiries and resolving issues
  • Working effectively as part of a team to achieve business objectives

Requirements
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Comfortable working in a team environment
  • Ability to lift up to 50 pounds occasionally
  • Full mobility and ability to work with hands above head
  • Comfortable standing for extended periods and climbing stairs
  • English fluency in reading, writing, and speaking

Benefits and Perks

We offer a range of benefits and perks, including:

  • Competitive weekly pay - $17.00/Hour
  • Paid on-the-job training No previous automotive experience is required
  • Flexible work schedule: No late evenings or holidays
  • Paid time off (PTO), and holiday pay
  • Company provided uniforms and tools
  • Tuition and certification assistance and access to a FREE online university
  • Medical and prescription drug coverage with Health Savings Account contributions
  • Dental, vision, and 401(k) retirement savings plans 100% match up to 5%
  • We promote from within a commitment we are passionate about
  • Back-up Child and Elder Care
  • 50% discount on Valvoline Instant Oil Change (VIOC) automotive services


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