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Hospitality Supervisor Lead

1 week ago

Tempe, Arizona, United States Peachtree Hospitality Management Full time
About the Role

The Front Office Supervisor is responsible for supervising the guest services team to ensure seamless operations and exceptional guest experiences. The ideal candidate will be able to provide timely and accurate information to guests while maintaining a professional demeanor.

  • Main Duties:
  • - Oversee daily shift processes to ensure team members are following standard operating procedures.
  • - Provide guidance, training, and coaching to front desk team members to ensure quality performance.
  • - Effectively resolve customer complaints and issues in a prompt and courteous manner.
  • - Foster strong relationships with other departments, including housekeeping and reservations.
  • - Manage cash transactions and maintain personal bank responsibilities according to hotel policies.