Guest Services Coordinator

6 days ago


Tempe, Arizona, United States Aimbridge Hospitality Full time
About Us

Aimbridge Hospitality is a leading provider of hotel management and travel services. We are committed to delivering exceptional guest experiences and driving revenue growth through effective management of hotel operations.

Job Summary:

We are seeking an experienced and motivated Front Desk Supervisor to join our team at Embassy Suites Tempe. As a key member of our front office team, you will be responsible for delivering exceptional guest service and driving revenue growth through effective management of front desk operations.

Key Responsibilities:
  • Supervise and support front desk staff, ensuring consistent delivery of excellent guest service.
  • Manage front office systems, including reservations, check-in/check-out, and room assignments.
  • Develop and implement strategies to increase room revenue and occupancy.
  • Collaborate with other departments to resolve guest issues and concerns.
  • Provide feedback and coaching to front desk staff to improve performance and guest satisfaction.
Requirements:
  • Minimum 2-3 years of experience in a hotel or hospitality environment.
  • High school diploma or equivalent required; college coursework in a related field preferred.
  • Previous supervisory experience beneficial.
  • Valid driver's license required.
  • Excellent communication and interpersonal skills.
  • Able to work well under pressure and handle multiple tasks simultaneously.


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