Director of Family Services

2 weeks ago

Punta Gorda, Florida, United States Charlotte County Habitat for Humanity Full time
Director of Family Services

Charlotte County Habitat for Humanity is seeking a highly motivated and experienced professional to lead our Family Services team. As the Director of Family Services, you will be responsible for building and maintaining the pipeline of potential homeowners by leading efforts to recruit and educate qualified families for homeownership opportunities.

Key Responsibilities:
  • Manage the Family Services work area, ensuring all department work is top-notch, professional, and worthy of the Habitat name.
  • Oversee the role of the Family Support Coordinator, including managing and prioritizing workload, reviewing work for accuracy and completeness, and monitoring and counseling on performance.
  • Recruit potential home buyers through home ownership information meetings, community outreach, and pre-qualification screening forms.
  • Meet with applicants to review financial documents, credit reports, and background checks.
  • Verify application accuracy and completeness prior to homeowner selection committee presentation.
  • Provide denied applicants with steps to increase their future chance of being accepted into the home ownership program or an alternate path to affordable housing.
  • Visit with applicants at their current home to verify their need for affordable housing.
  • Attend homeowner selection process to ensure compliance with Fair Housing, Equal Credit Act, and other relevant laws.
  • Keep track of documentation and notify candidates of their status within required communication guidelines.
  • Assist family support with the process of providing credit counseling and home ownership education classes.
  • Work with the county SHIP program to gather and communicate future homeowner's circumstances for program application.
  • Assist with walk-through of finished homes with future homeowners, informing them how everything works and noting issues that need to be addressed before closing.
  • Assist with closing process by advising when to secure homeowner's insurance.
  • Attend homeowner closing and explain the next steps of homeownership as needed.
  • Maintain client files and correspondence, including documentation of conflicts related to construction and neighbors.
  • Assist and facilitate homeowner warranty and maintenance issues with construction department.
  • Support special event organizing, wall raising, and home dedications.
  • Work with Development Department on creation of home build/family stories.
  • Provide required monthly and quarterly reports regarding family selection.
  • Recruit, organize, inform, and retain volunteers for homeowner selection and support committees.
  • Maintain strict confidentiality in regard to protected information concerning internal processes and internal procedures when dealing with applicants.
  • Adhere to an ethical code of maintaining strict impartiality in all dealings with clients, ensuring a fair, equitable, and consistent treatment of all clients.
Qualifications:
  • Education level: High School graduation or equivalent.
  • Experience: five years in a related environment.
  • Specific skills: Loan originating, homeowners' insurance, and intermediate computer proficiency.
  • Personal characteristics: strong communication skills, empathetic, self-starter, team member, strong organizational skills, and attention to detail.
  • Licenses: Valid Florida Driver License.
  • Physical abilities: Work in Florida indoor and outdoor environments.

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