Medical Support Specialist Emergency Room

6 days ago


West Chester, Pennsylvania, United States Pennsylvania Medicine Full time
Company Overview
Penn Medicine's mission is to deliver exceptional patient care, advance innovative research, and educate future healthcare leaders. Our commitment to excellence has earned us a reputation as a trusted partner in the pursuit of health and wellness.

Estimated Salary
$55,000 - $80,000 per year

Job Description
As a Patient Services Associate in the Emergency Room, you will play a vital role in ensuring seamless patient flow and exceptional customer service. Key responsibilities include:
  • Arranging patient arrivals and departures, managing schedules, and updating patient information
  • Responding to patient calls and inquiries, resolving issues promptly, and collecting copays
  • Maintaining up-to-date knowledge of insurance requirements, handling billing and registration, and coordinating patient appointments

Key Responsibilities
Strive to understand and anticipate patient needs, manage service recovery efforts, and enlist management assistance when necessary. Schedule patient appointments using established protocols, update appointment status in EMR, and collect copays accurately. Maintain knowledge of insurance requirements, handle billing and registration tasks, and coordinate clinical and administrative aspects of new patient scheduling encounters.

Requirements
High school diploma or equivalent required; 2+ years of medical office experience or 2 years of customer service experience preferred. Advanced degrees may be considered in lieu of experience. Excellent communication and interpersonal skills essential for success in this role.

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