Specialty Pharmacy Assistant

7 days ago


Orlando, Florida, United States AssistRx Full time

A Day in the Life

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As a Customer Service Representative at AssistRx, you'll have the opportunity to make a real difference in people's lives. Your day will involve working directly with patients, assessing their needs, assigning priorities, and triaging information to the appropriate resources. You'll also be responsible for enrolling new customers to Patient Services, recording activities in the patient database, and following up to secure services.

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Requirements

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To succeed in this role, you'll need:

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  • Previous work experience in Specialty Pharmacy or Customer Service">
  • Professional level skills in computer use, including Microsoft Office, email, web-based applications, and key boarding skills">
  • Experience working with people in high-pressure and time-sensitive situations, solving problems, making decisions, using excellent judgment, and customer service skills">
  • Strong ability to multi-task and strong time management skills">
  • Ability to function in a high-volume, fast-paced environment">
  • Dependable and strong work ethic">
  • Ability to accept and implement feedback and coaching">
  • Specific type of experience preferred: Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience, experience working in a health care/pharmaceutical industry environment, understanding of challenges associated with patients medical condition">
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Benefits

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We offer a comprehensive benefits package, including:

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  • Medical, dental, vision, life, & short-term disability insurance">
  • Teledoc services for those enrolled in medical insurance">
  • Supportive, progressive, fast-paced environment">
  • Competitive pay structure">
  • Matching 401(k) with immediate vesting">
  • Legal insurance">
  • #TransformingLives Honor, Values Award, Vision Award">
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Location and Schedule

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This role is located at 2100 Summit Park Drive, Orlando, FL 32810, and the schedule requirements are 11:30-8pm EST. The opportunity to transition to a hybrid schedule will be made available after 120 days upon goals and quotas being met at the discretion of the manager.

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Estimated Salary

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The estimated salary for this role is $17-$19 per hour, reflecting the competitive market rate for a similar position in Orlando, FL.



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