Specialty Pharmacy Triage Coordinator
1 week ago
At AssistRx, we are committed to providing exceptional customer service and support to our patients. As a Specialty Pharmacy Triage Coordinator, you will play a critical role in ensuring that our patients receive the highest level of care and attention. This is an exciting opportunity for a motivated and customer-focused individual who is passionate about delivering outstanding results.
About the Role
This position involves working in a fast-paced environment, where you will be responsible for assessing patient needs, assigning priorities, and triaging information to appropriate resources. You will also be required to work directly with patients, providing information and enrolling new customers to Patient Services. In addition, you will act as the first point of contact, evaluating the purpose of calls and maintaining information about Patient Services initiatives.
Responsibilities
Your key responsibilities will include:
- Assessing patient needs and prioritizing tasks accordingly.
- Working directly with patients, providing information and enrolling new customers to Patient Services.
- Acting as the first point of contact, evaluating the purpose of calls and maintaining information about Patient Services initiatives.
- Recording activities in the patient database and following up to secure services for customers.
Requirements
To succeed in this role, you will need to possess the following skills and qualifications:
- Previous work experience in Specialty Pharmacy or Customer Service.
- Professional-level skills in computer use, including Microsoft Office, email, web-based applications, and keyboarding skills.
- Experience working with people in high-pressure situations, solving problems, and using excellent judgment and customer service skills.
- Strong ability to multi-task and strong time management skills.
- Ability to function in a high-volume, fast-paced environment.
- Dependable and strong work ethic.
- Ability to accept and implement feedback and coaching.
- Bilingual in both English and Spanish.
Compensation
We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience.
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