Service Excellence Associate

7 days ago


Batavia, New York, United States Clark Holdings Inc. Tim Hortons Full time
Key Responsibilities

As a Service Excellence Associate at Tim Hortons, your primary focus will be on delivering exceptional customer experiences through a friendly and attentive attitude. You will be responsible for:

  • Creating a positive first impression by maintaining a clean and inviting dining room and greeting customers promptly and warmly.
  • Ensuring coffee and products are always fresh and accurate by following our REV procedures.
  • Delivering exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
  • Enhancing the customer experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.

In addition, you will be expected to adhere to all operational standards and guidelines for product preparation, communicate showcase and product needs to ensure availability for customers, and maintain a high level of organization and attention to detail.



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