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Pharmacy Support Specialist

2 months ago

Madison, Wisconsin, United States SSM Health Full time
Job Summary

SSM Health is seeking a highly skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in supporting our pharmacists in providing exceptional patient care.

Key Responsibilities
  • Fills prescriptions by retrieving the correct medication from inventory, matching the National Drug Code (NDC), manufacturer, drug name strength, form, and quantity.
  • Assists in dispensing prescriptions by pouring liquids, mixing suspensions, and counting prefabricated dosage units.
  • Packages finished prescriptions after being checked by a pharmacist and places them into the will call, mail out, or delivery areas.
  • Assists the pharmacist with entering prescription information into the electronic record and submits claims to insurance companies for payment.
  • Resolves third-party rejections and reduces audit risks by ensuring all information is entered properly and completely.
  • Maintains electronic records related to patient profiles, insurance, and new, transferred, or discontinued prescriptions.
  • Bills insurance and/or customers for prescriptions and merchandise and resolves questions and/or insurance rejections through proper channels.
  • Maintains patient charges, payroll deductions, and monthly billing per local policy.
  • Operates the cash register or point-of-sale (POS) system and performs end-of-day balance per established procedures.
  • Follows all procedures for documenting and dispensing controlled substances.
  • Handles controlled substances in a manner that ensures accountability and security.
  • Assures medications are available for patients by assisting in inventory control, including ordering, checking in orders, stocking shelves, updating the computerized inventory system, rotating stock, processing recalls, and conducting routine inspections of all areas where drugs are stored in the pharmacy.
  • Assists in maintaining pharmacy records per regulatory standards, which may include filing prescriptions, invoices, signature and temperature logs, etc.
  • Provides customer service through greeting and acknowledging every customer, being knowledgeable of merchandise, and assisting customers within the pharmacy.
  • Informs patients when delays are encountered with filling their prescription.
  • Performs all duties of a pharmacy clerk.
  • Provides excellent customer service to patients, other staff, and ancillary departments and maintains high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
  • Works in a constant state of alertness and safe manner.
  • Performs other duties as assigned.
Requirements
  • High School diploma/GED or 10 years of work experience.
  • No experience required.
Work Environment

Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.

Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

Frequent keyboard use/data entry.

Occasional bending, stooping, kneeling, squatting, twisting, and gripping.

Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

Rare climbing.

Professional Licenses and Certifications
  • State of Work Location: Illinois
  • Pharmacy Technician, Registered - Illinois Department of Financial and Professional Regulation (IDFPR)
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB)
  • Or
  • Certified Pharmacy Technician (ExCPT/CPhT) - National Healthcareer Association (NHA)
  • State of Work Location: Missouri
  • Pharmacy Technician - Missouri Division of Professional Registration
  • Or
  • MO Registration Application and Finger Print Process Complete AT TIME OF HIRE - Missouri Division of Professional Registration
  • And
  • FUTURE - Pharmacy Technician, Registered within 6 months - Missouri Division of Professional Registration
  • State of Work Location: Oklahoma
  • Technician - Oklahoma State Board of Pharmacy
  • State of Work Location: Wisconsin
  • Pharmacy Technician, Registered - Wisconsin Department of Safety and Professional Services
  • Or
  • WI Registration Application Process Complete AT TIME OF HIRE - Wisconsin Department of Safety and Professional Services
  • And
  • FUTURE - Pharmacy Technician, Registered within 6 Months - Wisconsin Department of Safety and Professional Services
Work Shift

Day Shift (United States of America)

Job Type

Employee

Department

East Rx

Scheduled Weekly Hours

40

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.