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Client Support Specialist

2 months ago

Haverhill, Massachusetts, United States LGC Group Full time
Company Overview

LGC is a prominent global life science tools organization, delivering essential components and solutions across rapidly expanding sectors in human healthcare and applied markets. Our extensive product range includes critical tools for genomic analysis and quality assurance applications, which are integral and recurring within our clients' products and workflows, recognized for their performance, quality, and diversity.

Our tools are vital in customer workflows, supporting processes from discovery applications to commercial production, enabling clients to: launch new diagnostics and therapies; advance research and development; enhance food production; and consistently monitor and improve the quality of food, the environment, and consumer products.

With over 175 years of scientific legacy, coupled with a history of innovation and strategic acquisitions, LGC has successfully expanded its product offerings and expertise, fostering strong relationships with clients, industry partners, and the global scientific community. Join us in our mission of Science for a Safer World.

Position Overview

Job Objective:

To ensure the provision of exceptional customer service through prompt and precise order processing, effective communication, and collaboration with various departments to address inquiries. Serve as the initial point of contact for customers regarding general inquiries (e.g., pricing, products, scheduling, etc.). Cultivate and sustain business relationships with clients by delivering timely and accurate service, which enhances customer loyalty.

Key Responsibilities

• Timely response to customer inquiries

• Accurate entry of customer orders into the database

• Supply customers with product and service details

• Promote additional products and services

• Assist the shipping team with order picking and verification

• Embody LGC's core values in daily operations

• Undertake other assigned tasks as necessary

Qualifications

Education, Experience, and Skills

• High school diploma or equivalent required

• Associate or Bachelor of Science degree preferred

• Highly organized with a keen attention to procedural details

• Basic mathematical proficiency

• Proficient in computer applications (including MS Office, particularly MS Outlook)

• Fundamental understanding of environmental laboratory methods and processes is advantageous

• Strong time management capabilities

• Excellent verbal communication skills and meticulous attention to detail

Additional Information

What We Offer:
  • Competitive salary with a robust bonus structure
  • Comprehensive medical, dental, and vision coverage for employees and their dependents
  • Pre-tax savings plans for healthcare, childcare, and elder care
  • Deductible Buffer Insurance and Critical Illness Insurance
  • 401(k) retirement plan with employer matching
  • Company-sponsored short- and long-term disability, life insurance, and employee assistance programs
  • Flexible work arrangements
  • Pet insurance for your furry companions
  • Enhanced parental leave of an additional 8 weeks
  • Immediate accrual of paid time off (PTO)
  • Monthly town hall meetings, recognition programs for outstanding work, company-wide social events, frequent catered lunches, and more
Our Core Values
  • PASSION
  • CURIOSITY
  • INTEGRITY
  • BRILLIANCE
  • RESPECT
Equal Opportunity Statement

LGC is committed to ensuring that every job applicant and employee is valued for their skills and talents, regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership status, pregnancy or parental status, religion, or belief. All hiring, interviewing, and selection processes will be conducted without regard to any of these factors.

For further details about LGC, please visit our website.

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