Customer Service Representative

3 weeks ago


Houston, Texas, United States Demo - Maximus Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to provide effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs.

The ideal candidate will have excellent, in-depth knowledge of enrollment requirements program information and policies, as well as the ability to identify, develop, and build relationships with community, state, and faith-based organizations to enhance presence in the community.

Key Responsibilities:

  • Conduct outreach, including phone calls, home visits, and community presentations, in accordance with project policy and procedures.
  • Presents program education and enrollment options to recipients to encourage recipient action.
  • Identifies issues, problem solves, and escalates unresolved issues and concerns to management immediately and regularly.
  • Establishes and maintains knowledge of community and participates in community events, health fairs, and other activities as needed.
  • Uses customer service skills to adapt to situations and deal with clients face-to-face.

Requirements:

  • High School diploma, GED, or equivalent certification.
  • Two years of human services experience or experiences dealing with the public.
  • Proficient in Microsoft Office products.
  • Knowledge of Excel required.
  • Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances.

Preferred Qualifications:

  • Bachelor's degree in social work.
  • DSHS Community Health Worker certification.
  • Medicaid knowledge.
  • Bilingual (Vietnamese).


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