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Automation Support Specialist
2 months ago
Abbott is a renowned leader in the healthcare sector, dedicated to enhancing the quality of life for individuals at every stage. Our extensive portfolio includes innovative technologies across diagnostics, medical devices, nutrition, and branded generic medicines. With a workforce of 114,000 professionals, we serve communities in over 160 countries worldwide.
Working at Abbott
At Abbott, you will engage in meaningful work, fostering personal and professional growth while ensuring a balanced life for yourself and your family. We prioritize your well-being and career aspirations.
Benefits Include:
- Career advancement opportunities within a global organization.
- Comprehensive medical coverage for employees through our Health Investment Plan (HIP) PPO.
- A robust retirement savings plan with significant employer contributions.
- Tuition reimbursement and educational benefits to support your academic goals.
- A workplace recognized for its commitment to diversity and inclusion.
The Opportunity
This position is remote, requiring candidates to reside in the designated area. The role involves extensive travel, up to 75%.
Key Responsibilities
The Automation Support Specialist serves as the primary contact for automation accounts, focusing on both technical assistance and enhancing customer experiences. Responsibilities include:
- Providing ongoing proactive product support for assigned accounts.
- Implementing and maintaining quality system effectiveness.
- Delivering Level I and Level II technical support, addressing hardware, software, and reagent issues.
- Conducting proactive service support activities to ensure optimal system performance.
- Utilizing standard troubleshooting tools to identify root causes of issues.
- Documenting customer complaints accurately and promptly.
- Planning and prioritizing customer visits and activities.
- Preparing and executing training sessions to enhance customer self-sufficiency.
- Coordinating product delivery and billing in assigned accounts.
- Collaborating with sales teams to develop tailored account strategies.
- Building strong relationships to uncover opportunities for value expansion.
Qualifications
Applicants should possess:
- An Associate's Degree or equivalent experience.
- A minimum of 2 years of relevant experience in laboratory instrumentation.
- Experience in customer interaction.
Abbott is an Equal Opportunity Employer, committed to fostering a diverse workforce. We provide reasonable accommodations for qualified individuals with disabilities.
