Miami Front Desk Representative

1 week ago


Miami, United States MDM Group Marriotts Full time
Job Summary

We are seeking a highly motivated and customer-focused Miami Front Desk Representative to join our team at the Marriott Miami Dadeland. As a key member of our front desk team, you will be responsible for delivering exceptional guest service, resolving issues promptly, and ensuring that every guest has an unforgettable experience.

Responsibilities:
  • Guest Relations: Greet guests warmly, welcome them with a smile, and provide a fond farewell.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust.
  • Anticipate guests' service needs by asking questions, watching/listening to their preferences, and acting on them whenever possible.
  • Welcome and acknowledge each and every guest with eye contact and a friendly verbal greeting, using their name when possible.

Requirements:
  • High school diploma or equivalent required.
  • Prior customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Ability to lift up to 10 pounds without assistance.

Benefits:
  • Competitive salary: $45,000 per year.
  • Opportunities for career growth and professional development.
  • Comprehensive benefits package, including health insurance, dental, and vision coverage.
  • Paid time off and holidays.
  • Free meals and uniforms.
  • Recognition and rewards program.

About Us:
We are MDM Hotel Group, a leading hospitality company committed to providing genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our vision is to be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

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