Service Delivery Coordinator

7 days ago


Athens, Georgia, United States Jenis Splendid Ice Creams LLC. Full time

At Jeni's Splendid Ice Creams, we're passionate about serving our community through high-quality ice cream and exceptional customer service. As a Service Assistant, you'll be at the heart of this mission, leading shifts and overseeing daily operations in our scoop shops.

The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to multitask with ease. If you're passionate about delivering outstanding customer experiences and working collaboratively as part of a team, we encourage you to apply for this exciting opportunity.

**About the Role**

This full-time position involves variable shifts, including opening shifts, closing shifts, and weekend shifts. Reliable attendance is crucial to ensuring the smooth operation of our shop. As a Service Assistant, you'll work closely with our Shopkeepers and Shopkeeper Apprentices to ensure seamless execution of daily tasks and deliver world-class customer service.

**Key Responsibilities:**

  • Lead shifts and oversee daily operations, ensuring that all tasks are completed efficiently and effectively.
  • Coach and mentor Ambassadors, providing guidance and support to help them excel in their roles.
  • Communicate effectively with leadership and other team members to ensure that shifts run smoothly and customers receive exceptional service.

**Benefits of Working at Jeni's**

We offer a competitive hourly rate, plus tips, making it an attractive opportunity for individuals who value a dynamic work environment and the chance to grow their career with a reputable company like Jeni's Splendid Ice Creams. Our benefits package includes:

  • A 4% match on 401(k) contributions after three months of employment.
  • A one-month paid sabbatical after three years of continuous service.
  • An annual paid day to volunteer for a non-profit organization that matters to you.
  • 50% discount at Jeni's Scoop Shops and online.

**Why Choose Jeni's?**

Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops across the country. We prioritize diversity, equity, and inclusion, creating a welcoming and inclusive work environment that values creativity, artistry, and passion. Our differences are a source of strength, and we're committed to building a team that reflects this philosophy.



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