User Experience Liaison Librarian

We are seeking a highly skilled User Experience and Facilities Services Liaison Librarian to join our team at the University of Virginia's College at Wise. The successful candidate will be responsible for integrating user needs and experiences in all aspects of the UVA Wise Library's current and future virtual and in-person public services and facility spaces.

• Manage all aspects of user experiences, public services, and learning space functions
• Support the academic initiatives of the College's faculty, students, staff, researchers, and community patrons
• Perform general to complex tasks associated with day-to-day service support, FWS student supervision and mentoring, patron functions, and facility/environmental operations
• Collaborate with library personnel to assess, develop, and revise policies, space configuration/usage and allocation, workflows, and procedures
• Serve as the liaison librarian to the campus

• Broad knowledge of library services and automated library systems, with an understanding of an academic library organization and its procedures
• Knowledge of and ability to work with online information systems, word processing, spreadsheet, telephone, and other equipment
• Experience assessing and responding to routine, non-routine, and moderately complex patron, technology, or facility needs, situations, and issues independently or with minimal supervision
• Experience interpreting, explaining, and applying a variety of policies and procedures independently or with minimal supervision
• Knowledge of leadership and team building to assess situations, resolve problems, and make reasonable judgments associated with motivating, counseling, supervising, and terminating student workers
• Broad knowledge of various access services, including circulation, inventory, data collection, document fulfillment, and reserves functions
• Knowledge of and ability to work with IT systems, as well as printing and networked applications/systems

• Strong customer service/public relations skills, with demonstrated success in working with public
• Supervisory skills, with academic library supervision experience preferred
• Demonstrated technology skills, including Word, PowerPoint, Access, Excel, as well as service-based technology, including printing, photocopier, and inventory
• Problem-solving skills, initiative, follow-through, attention to detail
• Excellent oral and written communication skills
• Ability to organize and manage multiple tasks effectively and efficiently

• Ability to maintain confidentiality in all professional matters
• Ability to work independently, identify, and modify work priorities as needed or directed
• Ability to apply broad knowledge of library functions and understanding to train, supervise, evaluate, and mentor, specifically train, supervise, evaluate, and mentor student worker personnel
• Ability to work collegially and courteously with multicultural populations and varying educational levels
• Ability to oversee library operations, facility, and technology independently during scheduled work periods
• Troubleshooting skills, including technical and facility
• Ability to handle multiple tasks simultaneously, effectively and efficiently, in a changing environment
• Ability to make professional judgments in daily situations
• Creativity; motivation; take initiative and propose solutions
• Ability to work collaboratively in a team-based environment
• Planning, time management, and follow-through
• Physical stamina and ability to lift materials and push loaded book trucks

• Bachelor's degree or equivalent library experience
• M.L.S. or M.L.I.S. in Library Science or Library Information Science or related field with commensurate experience
• Two years of library experience required, preferably in an academic setting
• Broad knowledge of hiring, training, supervising, evaluating, and mentoring FWS &/or wages personnel, preferably student worker assistants in an academic setting
• Teaching or instruction experience preferred