Team Lead

3 weeks ago


Dearborn, Michigan, United States Percepta Full time
About the Role

We are seeking a highly skilled and experienced Team Lead to join our team at Percepta. As a Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.

Key Responsibilities
  • Lead and motivate a team of customer service representatives to achieve high levels of performance and customer satisfaction.
  • Develop and implement strategies to improve customer service and reduce complaints.
  • Coach and train team members to improve their skills and knowledge.
  • Monitor and analyze customer feedback and make recommendations for improvement.
  • Collaborate with other teams to ensure seamless communication and coordination.
Requirements
  • 1-3 years of experience in a team lead or supervisory role.
  • 3-5 years of customer service experience, preferably in a contact center environment.
  • Excellent leadership and communication skills.
  • Ability to analyze data and make recommendations for improvement.
  • Coaching and training certification.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
About Percepta

Percepta is a leading provider of customer experience solutions. We are committed to delivering exceptional service to our clients and their customers. Our values are centered around customer service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation.


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