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Shift Supervisor

2 months ago

East Peoria, Illinois, United States Childers Eatery Full time

Shift Lead Role at Childers Eatery

A Shift Leader at Childers Eatery is responsible for ensuring the smooth operation of our restaurant during their shift. This involves leading, managing, and organizing team members to work efficiently and effectively.

Key Responsibilities:

  • Shift Scheduling: Organize and manage shift schedules for team members to ensure adequate coverage and minimize overtime.
  • Attendance and Time Management: Monitor attendance, tardiness, and time-off requests to maintain a productive work environment.
  • Duty Assignment: Assign tasks to team members based on their role, skills, and availability to optimize performance.
  • Supervision and Support: Supervise team members, provide guidance, and assist with tasks as needed to ensure excellent customer service.
  • Performance Reviews: Conduct regular performance reviews and share feedback with team members and upper management to drive improvement.
  • Employee Management: Manage employee requests, address transgressions, and maintain a positive work environment.
  • Training and Development: Train new and current team members on tasks, procedures, and company policies to enhance their skills and knowledge.
  • Customer Service: Handle customer complaints, resolve issues, and maintain a high level of customer satisfaction.
  • Compliance and Cash Handling: Adhere to company policies, health and safety standards, and employment laws, and balance cash drawers and prepare cash deposits accurately.