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Alarm Monitoring Specialist

2 months ago

Philadelphia, Pennsylvania, United States Constellis Full time

POSITION SUMMARY

We are seeking a dedicated professional to manage Force Protection Services and oversee radio communications in Federal facilities nationwide. In this role, you will be tasked with responding to both emergency and non-emergency calls while monitoring security alarm systems effectively.

KEY RESPONSIBILITIES

  • Supervise Force Protection Services and radio communications, coordinating responses to various incidents, including:
    • Transmitting messages via radio and telephone
    • Facilitating the activities of law enforcement and public safety personnel
    • Disseminating public safety information
    • Updating client records and addressing inquiries
  • Maintain composure and respond promptly in high-pressure situations and emergencies.
  • Accurately document all calls and maintain comprehensive logs of alarm activity for safety and effective communication.
  • Operate dispatch equipment, access databases, and ensure adherence to regulations.
  • Assist in training new dispatch personnel and conduct quality assessments on events.
  • Perform administrative duties, monitor CCTV feeds, and fulfill dispatch responsibilities for alternate locations as necessary.
  • Regularly test alarms, communication systems, and various devices.

REQUIREMENTS

  • Applicants must be US Citizens.
  • Must pass a background investigation.
  • Possess a valid driver's license and reliable transportation.
  • A High School diploma or GED is required.
  • Ability to work under pressure and respond swiftly to emergencies.
  • Strong communication skills and efficient handling of administrative tasks.
  • Familiarity with dispatch systems is advantageous, though training will be provided.
  • Proficient in MS Office, with a typing speed of 30 WPM without errors.
  • Successful completion of Criticall testing is required prior to employment.

EMPLOYEE BENEFITS

At Constellis, we offer competitive compensation along with a comprehensive benefits package aimed at fostering a diverse and inclusive workplace.

  • Medical, Vision & Dental Insurance
  • Paid Time-Off & Company Paid Holidays
  • 401(k) Retirement Plan
  • Life Insurance
  • Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Opportunities for Personal Development & Training
  • Employee Referral Program
  • Corporate Events & Community Engagement

WORK ENVIRONMENT

  • Work in a 24/7 office environment with potential local travel, weekend shifts, and holiday work.
  • Adapt to a dynamic office setting with frequent interruptions.

PHYSICAL DEMANDS

  • Engage in sedentary work with occasional lifting of up to 10 pounds and extended periods of sitting.
  • Require acute visual and auditory skills for tasks such as data analysis and computer operations.
  • Meet all physical and psychological standards as outlined in the contract.