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Business Technical Consultant

2 months ago

Phoenix, Arizona, United States SherWeb Full time
About the Role

We are seeking a highly skilled Business Technical Consultant to join our team at Sherweb. As a key member of our M365 Support department, you will play a critical role in providing exceptional technical support to our clients worldwide.

Key Responsibilities
  • Provide high-quality technical support to clients via various communication channels
  • Analyze and resolve complex technical issues related to Microsoft products and services, including Office 365, Azure, and Intune
  • Lead customers through service configurations and provide a high level of customer service
  • Proactively document customer issues in ticketing systems and perform other related tasks as needed
Requirements
  • 3-5 years of experience with Office 365 or Microsoft 365, with expertise in administration, migration, and PowerShell scripting
  • Specialization in Azure or Intune is a must
  • College diploma in an IT field or equivalent experience
  • Microsoft Certifications: MCP, MCSA, MCSE, or MCITP, AZ-900 (an asset)
  • Excellent English skills, both spoken and written
  • Ability to communicate complex technical concepts effectively
  • Strong problem-solving skills and ability to cope with stressful situations
About Sherweb

Sherweb is a dynamic and customer-centric organization that values passion, teamwork, and integrity. We offer a fast-paced work environment, a friendly and diverse culture, and a range of benefits, including:

  • A competitive salary and annual review
  • A flexible total compensation offer
  • Vacation time and a monthly home internet allowance
  • Considerable growth opportunities and a career path with opportunities to learn and grow
Why English is Essential

Sherweb has international clients, and fluency in English is crucial for ensuring proper service delivery. As a Business Technical Consultant, you will be required to communicate effectively with clients in English at all times.