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Customer Service Representative

2 months ago

Pleasant View, United States LADGOV CORPORATION Full time
Job Summary

LADGOV CORPORATION is seeking a highly skilled Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, processing orders, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities
  • Order Processing: Place phone orders received from customers, which may result in multiple transactions per call.
  • Order Verification: Evaluate orders for accuracy and timeliness by verifying shipment tracking.
  • Customer Communication: Respond to customer inquiries and provide assistance with technical or administrative matters.
  • Payment Processing: Process credit card payments for charges made.
  • Customer Guidance: Provide instructions and/or guidance on technical or administrative matters, including ordering procedures and problem resolution.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Minimum of six (6) months of experience and knowledge of customer service practices and principles.
  • Communication Skills: Ability to effectively listen and communicate verbally with people on the telephone.
  • Language Skills: Thorough knowledge of English grammar, spelling, and punctuation to compose written material, including any correspondence with customers.