Information Technology Data Analyst for Public Safety

3 weeks ago

San Francisco, California, United States Motorola Solutions Full time

Company Overview

Motorola Solutions is a global leader in public safety solutions, dedicated to helping individuals and communities thrive in moments of need. Our mission-critical communications devices and networks, AI-powered video security & access control, and unified command center views empower public safety agencies and enterprises to collaborate and protect those who matter most.

Salary Range: $80,000 - $90,000 per year

Job Description:

We're seeking an experienced SQL Reporting and Dashboard Specialist to join our dynamic team. As a key member of our Software Deployment business, you will play a pivotal role in understanding and addressing the complex business requirements of our law enforcement customers.

Main Responsibilities:

  • Develop, adapt, troubleshoot, and maintain SSRS SQL Forms and robust SQL reports to provide actionable insights for public safety decision-makers.
  • Design and build dynamic dashboards utilizing data from our reporting data warehouse to enhance situational awareness and inform strategic initiatives.
  • Collaborate with law enforcement clients to document requirements, create reports, and provide consultation on best practices related to data structure and reporting.
  • Facilitate the installation and setup of technical systems and applications for customers who have purchased or outsourced technology and business process solutions.
  • Manage initial customer access, data mapping, and transfer, and create process documentation to ensure seamless onboarding experiences.
  • Conduct training for customer users on MSI Applications and SQL, ensuring effective implementation of software solutions.
  • Test and troubleshoot system functionalities, documenting technical issues for escalation and providing feedback to improve products and processes.
  • Act as the primary point of contact for application-related inquiries and collaborate with Product Management to communicate enhancement requests.

Qualifications:

  • Preferred Bachelor's degree in Information Technology, or related field or 3 Years of experience in a public safety Information technology field.
  • Proficient in Microsoft SQL and SSRS, with demonstrable experience in building and maintaining reports and dashboards.
  • Experience in crime analysis and reporting is preferred, along with familiarity working with law enforcement agencies.
  • Strong ability to independently manage complex projects, demonstrating effective organizational skills.
  • Excellent written and verbal communication skills, capable of delivering customized training (recorded, remote, and on-site).
  • Understanding of public safety policies and procedures, coupled with a strong technical knowledge of software systems and their end-to-end functionality.
  • Proven track record of identifying risks and implementing mitigation strategies with clear communication to management.
  • Ability to create formal documentation and serve as a resource for colleagues.
  • Must possess the ability to obtain necessary security clearance as required by government contracts.
  • Must be a self-motivated team player able to work effectively with general guidance toward objectives.

Benefits:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more

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