Tax Office Operations Manager

2 weeks ago


Angleton, Texas, United States H&R Block Full time
Job Summary

At H&R Block, we're seeking a skilled and motivated individual to fill the role of Associate Team Leader. As a key member of our team, you will be responsible for supporting a single retail office during tax season, ensuring consistent execution of Service Standards and delivering an outstanding client experience.

Key Responsibilities

Support the Multi-Unit Team Leader in ensuring quality and consistent execution of Service Standards

Execute and hold all tax office associates accountable to Service Standards execution and client service experience

Serve as point of contact for onsite escalated client service concerns

Ensure clients are scheduled properly and conflicts are resolved

Requirements

Prior experience working in customer service or a similar role

Strong organizational skills and ability to plan and manage day-to-day office operations

Customer-centric mindset and strong communication skills

Computer proficient with the ability to use MS Office

Demonstrated ability to work independently with minimal supervision

About Us

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace and are committed to creating an inclusive environment where everyone feels safe to bring their authentic self to work every day. If you're looking to make an impact, H&R Block is the place for you.

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