Member Service Representative

2 days ago

New Orleans, Louisiana, United States Navy Federal Credit Union Full time

About the Role

Navy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities

  • Analyze and resolve complex member account and loan issues
  • Assist members with submitting loan and credit card applications
  • Counsel members on Navy Federal's products and services
  • Ensure cash and negotiable instruments are handled properly
  • Identify opportunities to cross-sell products and increase product penetration
  • Perform platform banking functions
  • Assist lower-level team members
  • Understand and comply with federal and other regulations relating to financial products and services

Requirements

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • May be required to participate in specialized training
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy, and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high-production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Preferred Qualifications

  • Experience in member/customer service, preferably in a call center, retail banking, or financial institution
  • Experience in working in a credit union environment

What We Offer

Navy Federal Credit Union provides a meaningful career experience, including a culture that is energized, engaged, and committed, and a fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

About Us

Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.

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