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Sales Associate

2 months ago

Vancouver, Washington, United States Forever 21 Full time
About Forever 21

Forever 21 is a leading global fashion retailer with a presence in over 350 stores across the USA and a robust e-commerce platform. Our mission is to inspire individual self-expression through amazing fashion and our DNA is rooted in Inclusivity, Customer-Centricity, and Accessibility.

Job Summary

We are seeking a highly motivated and charismatic Sales Associate to join our team. As a Sales Associate, you will be responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience.

Key Responsibilities
  • Create a Welcoming Environment: Consistently create a welcoming environment as customers enter or exit the store.
  • Respond to Customer Inquiries: Immediately respond to customer inquiries and needs.
  • Deliver a Great Customer Experience: Proactively seek opportunities to deliver a great customer experience.
  • Assist with Sales and Merchandise: Assist in the location, availability, and selection of merchandise.
  • Use Basic Selling Techniques: Use basic selling techniques to engage with the customer.
  • Introduce Sales and Promotions: Introduce current sales, promotions, credit card applications, and other brand initiatives to gain customer loyalty.
  • Follow the Customer FIRST Model: Follow the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
  • Process Sales Transactions: Complete sales transactions and maintain proper accountability at registers.
  • Process Returns and Exchanges: Process merchandise returns and exchanges courteously and under company guidelines.
  • Speak Positively about the Brand: Speak positively about the brand, about our customers, and about other team members.
  • Demonstrate Initiative and Teamwork: Demonstrate initiative, teamwork, and ownership in every interaction.
  • Maintain Visual Standards: Maintain the visual standards for the selling floor, fitting rooms, visual displays, and presentations.
  • Assist with Daily Store Recovery: Assist in daily store recovery, before, during, or after store opening hours.
  • Adhere to Company Policies: Adhere to company policies, procedures, and loss prevention practices.
  • Share Feedback and Ideas: Share feedback and ideas with management that will help improve the processes in the store.
  • Adapt to a Changing Environment: Adapt to an environment that changes quickly while managing multiple tasks.
  • Provide Support to Cross-Functional Departments: Provide support for all cross-functional departments.
  • Set the Tone and Standards: Help set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.
Requirements
  • Age Requirement: Must be at least 16 years of age.
  • Experience: Minimum of one year of retail sales experience and previous cash handling experience is preferred.
  • Communication and Interpersonal Skills: Must have strong communication, organizational, and time management skills.
  • Interpersonal Skills: Must have excellent interpersonal skills and be able to act with integrity and business maturity to ensure interactions are conducted without bias or prejudice.
  • Cash Handling: Must be able to complete sales transactions in the POS register system.
  • Availability: Must be available to work a flexible schedule to meet the needs of the business, which may include the closing shift, weekends, and holidays.
  • Physical Demands: Must be able to spend up to 100% of the working time standing and walking. Must be able to lift and carry up to 50 lbs.
  • Repetitive Motions: Must be able to perform repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.