Host/Service Ambassador

6 days ago


Gaithersburg, Maryland, United States Bowl America Full time

Established in North America, our company has a portfolio of renowned brands including Bowlero and the Professional Bowlers Association (PBA). As a leading entertainment destination with over 350 venues, we prioritize diversity, guest satisfaction, and an exceptional work-life experience for our associates. Our mission is to deliver unforgettable experiences to our customers while fostering a joyous work environment.

We are currently seeking a Host/Service Ambassador to join our team. This role is responsible for creating a welcoming atmosphere for guests, ensuring seamless customer interactions, and providing assistance as needed. The ideal candidate will possess excellent communication skills, be able to multitask effectively, and maintain a positive attitude in fast-paced environments.

A typical day for a Host/Service Ambassador may involve:

  • Greeting guests, responding to inquiries, and addressing concerns
  • Managing waitlists, tracking availability, and coordinating lane assignments
  • Operating our point-of-sale system, central panel, computers, and public address system
  • Assisting guests with basic bowling instruction and providing a welcoming atmosphere
  • Notifying mechanics of any equipment malfunctions and logging issues

In addition to these responsibilities, the successful candidate will also:

  • Possess a high school diploma or equivalent restaurant/hospitality experience
  • Demonstrate proven success in previous roles or academic settings
  • Showcase excellent telephone etiquette and strong communication skills
  • Meet the minimum age requirement to serve alcohol, as mandated by state law

Beyond the expectations of the role, we offer a comprehensive benefits package, including:

  • Employee Assistance Program
  • Employee discounts on food, beverages, and merchandise
  • Retail discounts and wireless promotions
  • Student loan assistance and 401(k) matching
  • Flexible scheduling options and referral programs

We strive to create a dynamic work environment that values diversity, inclusivity, and professional growth. If you're passionate about delivering exceptional customer experiences and working in a fast-paced, energetic setting, we encourage you to apply for this exciting opportunity.

This position offers a competitive hourly rate of $17 per hour, paid weekly, with opportunities for career advancement and professional development within our organization.



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