Network/Systems Administrator

7 days ago

Gaithersburg, United States Pivotal Solutions Inc Full time
Job Description
The Network/Systems Administrator is responsible for diagnosing and troubleshooting advanced server, networking, and cloud services issues.

Additional Responsibilities:

  • Escalations
o Critical system down issues where collaboration with internal teams and external vendors is necessary to come to a resolution.

o Complex issues that have made their way through the Desktop Support team without resolution.

o Documents details of resolution and communicated those details to Helion team and clients.
  • Collaborates with Tier III support team to resolve escalated issues.
  • Directly responsible for managing and resolving all Executive and Owner level escalations.
  • Coordinates with outside vendors to resolve high level escalations from the Service Desk.
Technical Knowledge, Skills and Abilities:

Microsoft Sever 2003-2019 Operating Systems
  • Install, configure, troubleshoot, and decommission
  • Manage and maintain settings
  • Configure, test, and deploy Group Policy
  • Install, configure, and troubleshoot Active Directory domains in a multi-server domain/forest
  • Install, migrate, and programmatically deploy printers
  • File Management
o Configure, test, and deploy Folder Redirection

o Configure, test, and deploy DFS for shared file storage

o Configure, test, and deploy OneDrive personal file redirection
  • DHCP management and failover setup and configuration
  • DNS management
  • 3rd party application management including installing, configuring, and troubleshooting
Cisco Networking
  • Firewall access rule configuration and port forwarding
  • Bandwidth monitoring
  • ISP or WAN connection issues
Email
  • Microsoft Exchange 2007-2016 installation, configuration, and support
  • Office 365 migration, configuration and support
  • Barracuda spam filter configuration, maintenance, and support
  • External DNS record configuration: SPF, DKIM, DMARC
Virtual Infrastructure
  • Install, configure, and troubleshoot Hyper V hosts and virtual servers in a VMware environment
  • Install, configure, and troubleshoot VM hosts and virtual servers in a Hyper V environment
  • Azure Active Directory Connect/Active Directory File Server experience in an enterprise environment
  • Writes Windows Power Shell scripts for automation or maintenance
  • Provides technical expertise on O365 services:
  • Teams, Azure, Multi-factor Authentication and Single Sign On
Scripting/Programming
  • Create, test, modify, and deploy scripts using PowerShell, Bat files, and Kaseya's proprietary scripting engine
o Application deployment

o Application removal

o Icon deployment

o File or resource auditing

Certifications and Experience:
  • 1+ years of experience as a Windows Systems Engineer or Windows Systems Administrator
  • AZ-104 is a plus
  • AZ-500 is a plus

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