Customer Service Representative

2 weeks ago


Ludington, Michigan, United States FloraCraft Full time
About FloraCraft

FloraCraft, the world's leading craft and floral foam manufacturer, is seeking a highly skilled and motivated individual to join its team as a Customer Care and Inside Sales Specialist. As a family-owned company, we are committed to retaining our headquarters and primary manufacturing facility in Ludington, MI, and employing over 250 local workers who produce American-made goods sold globally.

Job Summary

The Customer Care and Inside Sales Specialist will play a crucial role in supporting the inside and outside sales representatives and customers, while driving revenue growth with assigned accounts. This individual will be responsible for developing a strong knowledge base of the company's products, processes, and core competencies, as well as providing troubleshooting assistance for customer orders and account statuses.

Key Responsibilities
  • Develop a comprehensive understanding of the company's products, processes, and core competencies.
  • Provide exceptional customer service and support, addressing customer inquiries and resolving issues in a timely and professional manner.
  • Collaborate with the sales team to identify and pursue new business opportunities, while maintaining existing customer relationships.
  • Process customer orders, returns, and credit memos, ensuring accurate and timely fulfillment.
  • Stay up-to-date with new product launches and marketing initiatives, communicating relevant information to customers and internal stakeholders.
  • Develop and maintain Standard Operating Procedures (SOPs) to ensure efficient and effective processes.
  • Handle new account inquiries, including screening, referral, credit applications, and account setup.
  • Provide backup support to similar-level roles as needed.
  • Adhere to attendance and safety policies, ensuring a safe and healthy work environment.
Requirements
  • Intermediate to advanced proficiency in Microsoft Office Suite, with a focus on Excel.
  • Thorough knowledge of Plex Manufacturing software and Power BI, or ability to learn.
  • Bachelor's or Associate degree preferred, or 3-5 years of experience, or equivalent combination of education and experience.
  • Proven track record of success in customer service, sales, or a related field.

FloraCraft offers a competitive wage, exceptional benefits, and the opportunity to work with a dynamic team in a fun and innovative environment.



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