Customer Service Representative
2 weeks ago
FloraCraft, the world's leading craft and floral foam manufacturer, is seeking a highly skilled and motivated individual to join its team as a Customer Care and Inside Sales Specialist. As a family-owned company, we are committed to retaining our headquarters and primary manufacturing facility in Ludington, MI, and employing over 250 local workers who produce American-made goods sold globally.
Job SummaryThe Customer Care and Inside Sales Specialist will play a crucial role in supporting the inside and outside sales representatives and customers, while driving revenue growth with assigned accounts. This individual will be responsible for developing a strong knowledge base of the company's products, processes, and core competencies, as well as providing troubleshooting assistance for customer orders and account statuses.
Key Responsibilities- Develop a comprehensive understanding of the company's products, processes, and core competencies.
- Provide exceptional customer service and support, addressing customer inquiries and resolving issues in a timely and professional manner.
- Collaborate with the sales team to identify and pursue new business opportunities, while maintaining existing customer relationships.
- Process customer orders, returns, and credit memos, ensuring accurate and timely fulfillment.
- Stay up-to-date with new product launches and marketing initiatives, communicating relevant information to customers and internal stakeholders.
- Develop and maintain Standard Operating Procedures (SOPs) to ensure efficient and effective processes.
- Handle new account inquiries, including screening, referral, credit applications, and account setup.
- Provide backup support to similar-level roles as needed.
- Adhere to attendance and safety policies, ensuring a safe and healthy work environment.
- Intermediate to advanced proficiency in Microsoft Office Suite, with a focus on Excel.
- Thorough knowledge of Plex Manufacturing software and Power BI, or ability to learn.
- Bachelor's or Associate degree preferred, or 3-5 years of experience, or equivalent combination of education and experience.
- Proven track record of success in customer service, sales, or a related field.
FloraCraft offers a competitive wage, exceptional benefits, and the opportunity to work with a dynamic team in a fun and innovative environment.
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Customer Service Representative
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Ludington, Michigan, United States FloraCraft Full timeAbout FloraCraftFloraCraft, a leading craft and floral foam manufacturer, is seeking a highly skilled Customer Care and Inside Sales Specialist to join its innovative team. As a family-owned company, FloraCraft is committed to retaining its headquarters and primary manufacturing facility in Ludington, MI, and employing over 250 local workers who produce...
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Customer Service and Sales Representative
1 week ago
Ludington, Michigan, United States FloraCraft Full timeJob DescriptionDescription:FloraCraft, a leading manufacturer of craft and floral foam, is seeking a skilled Customer Service and Sales Representative to join its innovative team. The ideal candidate will possess excellent communication skills, a strong understanding of customer service practices, and the ability to work in a fast-paced environment.Key...
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Customer Service and Sales Representative
1 week ago
Ludington, Michigan, United States FloraCraft Full timeJob OverviewFloraCraft, a leading manufacturer of craft and floral foam, is seeking a highly skilled Customer Care and Inside Sales Specialist to join its innovative team.This role offers a unique opportunity to work with a family-owned company that values its employees and the community. As a Customer Care and Inside Sales Specialist, you will be...
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