Healthcare Liaison

2 weeks ago


Covington, United States Molina Healthcare Full time
Job Summary

The Member Navigator plays a vital role in ensuring that members receive the support they need to navigate their healthcare journey. This position requires strong communication and problem-solving skills to identify and address potential barriers to healthy outcomes.

Key Responsibilities
  • Communicate with members and caregivers to understand their needs and concerns
  • Identify and address potential barriers to healthy outcomes, such as lack of access to healthcare resources or social determinants of health
  • Develop and implement action plans to address member barriers and improve health outcomes
  • Collaborate with internal and external stakeholders to ensure seamless care coordination
  • Document all interactions and interventions in a timely and accurate manner
Requirements
  • High School Diploma or equivalent required
  • 2+ years of customer service and/or healthcare experience in a fast-paced environment
  • Excellent written and verbal communication skills
  • Strong problem-solving and critical thinking skills
  • Ability to work independently with minimal supervision
Preferred Qualifications
  • Associate Degree or higher from an accredited college
  • Computer proficiency to include typing, data entry, internet research, and spelling accuracy
  • Proficient with Microsoft Office applications including Word, Excel, and PowerPoint
About Molina Healthcare

Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. We offer a competitive benefits and compensation package to our employees.


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