Branch Operations Director

7 days ago


Kansas City, Missouri, United States Viking Group, Inc. Full time
Job Summary

Viking Group, Inc. is seeking a highly skilled Branch Operations Manager to lead our branch operations team. As a key member of our leadership team, you will be responsible for ensuring the safe and efficient operation of our branch, while also driving business growth and customer satisfaction.

Key Responsibilities
  • Provide leadership and guidance to the branch operations team to ensure a safe and healthy work environment.
  • Maintain compliance with all applicable government regulations and company policies.
  • Conduct regular safety meetings and audits to ensure a culture of safety within the branch.
  • Ensure DOT compliance for drivers and vehicles, and maintain the highest standards for safety and housekeeping.
  • Provide leadership to multiple departments, including Customer Service, Warehouse, and Fabrication.
  • Ensure company SOPs are followed in both Fabrication and Warehouse.
  • Maintain effective communication between the branch and District Operations Manager.
  • Develop and manage the branch budget and capital plan.
  • Build and maintain strong relationships with customers to drive business growth and satisfaction.
  • Address and resolve customer complaints in a timely and professional manner.
  • Ensure that products are shipped on time, complete, and of high quality.
  • Develop and implement a multi-year branch business plan.
  • Manage operations to meet productivity and budgetary goals.
  • Ensure appropriate staffing levels to meet service, financial, and operational support demands.
  • Responsible for hiring, training, development, and retention of associates.
  • Conduct new employee interviews and annual employee reviews.
  • Ensure all duties of the business are covered.
Requirements
  • 4-year degree or equivalent leadership experience.
  • 2-year management or leadership experience.
  • 2-year manufacturing leadership experience.
  • Ability to consistently deliver projects on time and on budget.
  • Ability to communicate effectively with all levels of management.
  • Ability to develop and execute business plans.
  • Previous experience with P&Ls, budget, and capital planning.
  • Experience in handling multiple projects and tasks simultaneously.
Benefits

Viking Group, Inc. offers a comprehensive benefits package, including medical, dental, flexible spending accounts, vacation, holidays, life insurance, 401k, tuition reimbursement, fitness center reimbursement, and boot reimbursement.



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