Customer Care and Warranty/Claims Representative

3 weeks ago


Jenison, Michigan, United States Advanced Interiors Full time
Job Title: Customer Care and Warranty/Claims Representative

At Advanced Interiors, we are seeking a highly skilled and detail-oriented Customer Care and Warranty/Claims Representative to join our team.

Job Summary:

The Customer Care and Warranty/Claims Representative will be responsible for providing exceptional customer service and resolving warranty and claims issues in a timely and efficient manner.

Key Responsibilities:

  • Schedule and coordinate warranty and service appointments with customers and service technicians
  • Monitor and adjust claims from start to finish, ensuring accurate and timely resolution
  • Communicate effectively with customers, service technicians, and internal teams to resolve issues and provide updates
  • Process and manage warranty and claims documentation, including paperwork and reports
  • Collaborate with the installation management team and customer care department to resolve customer issues
  • Perform other duties as assigned to support the team and achieve company goals

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office and Google Suite
  • Experience in customer service or a related field is preferred
  • Residential building market experience is a plus

Benefits:

After an onboarding period, the company benefits package includes health insurance, dental, vision, short-term disability, company-funded life insurance, company-funded HSA, company-matching 401K eligibility, and paid time off.

Physical Demands:

The ability to perform the essential functions of the position, with or without a reasonable accommodation, and without posing a direct threat to the health and safety of the individual or others.

Equal Opportunity Employer:

Advanced Interiors is an equal opportunity employer and welcomes applications from diverse candidates.



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