Customer Care and Warranty/Claims Representative
3 weeks ago
At Advanced Interiors, we are seeking a highly skilled and detail-oriented Customer Care and Warranty/Claims Representative to join our team.
Job Summary:
The Customer Care and Warranty/Claims Representative will be responsible for providing exceptional customer service and resolving warranty and claims issues in a timely and efficient manner.
Key Responsibilities:
- Schedule and coordinate warranty and service appointments with customers and service technicians
- Monitor and adjust claims from start to finish, ensuring accurate and timely resolution
- Communicate effectively with customers, service technicians, and internal teams to resolve issues and provide updates
- Process and manage warranty and claims documentation, including paperwork and reports
- Collaborate with the installation management team and customer care department to resolve customer issues
- Perform other duties as assigned to support the team and achieve company goals
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in Microsoft Office and Google Suite
- Experience in customer service or a related field is preferred
- Residential building market experience is a plus
Benefits:
After an onboarding period, the company benefits package includes health insurance, dental, vision, short-term disability, company-funded life insurance, company-funded HSA, company-matching 401K eligibility, and paid time off.
Physical Demands:
The ability to perform the essential functions of the position, with or without a reasonable accommodation, and without posing a direct threat to the health and safety of the individual or others.
Equal Opportunity Employer:
Advanced Interiors is an equal opportunity employer and welcomes applications from diverse candidates.
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