Senior Manager, Product Analytics

5 days ago


Atlanta, Georgia, United States Intuit Full time
About the Role

We are seeking an experienced Senior Manager, Product Analytics to lead and scale our product analytics team. As a key member of our leadership team, you will drive strategic thinking to optimize product and user experience efforts for customer journeys, based on customer segments, lifecycle stages, and other critical customer attributes.

You will represent the analytics function on cross-functional leadership teams and provide/inspire data-driven change around end-to-end customer experiences to grow product usage, improve retention, and reduce churn.

Develops and grows an exceptional team of data analysts and partners effectively with data engineers and data scientists; prioritizes the team's work to maximize effectiveness and impact both at the individual and team level.

Promotes a scientific and engineering mindset to analytics. Uplevels team on analytics engineering practices, and teaches experimentation science and statistical modeling.

Partners with cross-functional stakeholders to better understand our users and create a single, accurate view of a customer across businesses to make decisions about how best to acquire/retain them, segment, identify high potential value, and proactively interact with them.

Leads the full cycle of iterative big data exploration, including hypothesis formulation, algorithm development, data cleansing, testing, insight generation/visualization, and action planning.

Collects, analyzes, and models available data to advance the product analytics space and build a broad understanding of the Mailchimp customers and relevant customer segments.

Pursues data quality, troubleshoots data validation, and sees issues to resolution.

Provides guidance and support to business leaders and stakeholders on how best to harness available data in support of critical business needs and goals.

Establish best practices including quality assurance, automation, code reviews, quality checks, and data alarms.

Foster an environment for continued team exploration and learning.

Lead inclusively, by fostering Intuit's values and cultivating an environment of diversity, inclusion, and belonging.



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