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Patient Services Coordinator

2 months ago

Lakeland, Florida, United States GetixHealth Full time
Position Responsibilities
  • Manage medical collections efficiently.
  • Handle incoming and outgoing telephone inquiries, adhering to established procedures and scripts.
  • Collect information, conduct research, and resolve customer inquiries effectively.
  • Provide timely communication of appropriate resolution options.
  • Educate customers/patients about available services and evaluate their needs.
  • Organize work to ensure comprehensive phone coverage, prioritize calls, and escalate issues as necessary.
  • Contribute to the planning and execution of departmental objectives, offering recommendations to enhance operational efficiency.
  • Perform additional tasks as assigned.
  • Success in this role relies on building and maintaining effective working relationships with various stakeholders, including interdepartmental leadership, educational staff, patients, hospital personnel, insurance representatives, vendors, compliance officers, finance teams, and senior management.
Education and Experience
  • High school diploma or a degree from an accredited institution.
  • Two to five years of experience in medical revenue cycle management is essential.
  • Practical or theoretical knowledge of medical practices is required.
  • Strong understanding of the medical revenue cycle is necessary.
  • Excellent verbal, written, and interpersonal communication skills are a must.
  • Familiarity with HIPAA regulations is crucial.
  • Detail-oriented with a solid attendance record.
  • Ability to collaborate effectively within a team environment.
  • Alignment with company mission and values is expected.
  • Proficiency in MS Office Suite applications is required.
Work Environment / Physical Requirements
  • The work environment is an office setting, requiring the ability to operate office equipment such as computers, keyboards, mice, and telephones.
  • Occasional lifting of up to 25 lbs may be necessary.
  • Ability to sit for extended periods with frequent bending and stooping is required.
Additional Notes
  • Flexibility to work any 8-hour shift, Monday through Friday.
  • This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.
GetixHealth is an equal employment opportunity employer.