Service Associate Supervisor

3 weeks ago


Sherman Oaks, California, United States Bloomingdale's Full time
Job Title: Service Associate Supervisor Job Summary: We are seeking a highly motivated and customer-focused Service Associate Supervisor to join our Bloomingdale's team. As a Service Associate Supervisor, you will be responsible for leading our b-Helpful service center team, ensuring seamless and efficient service for our customers. You will be the go-to resource for our customers, providing quick and easy solutions to their needs. If you have a passion for delivering exceptional customer experiences and leading a team, we encourage you to apply. Key Responsibilities: * Supervise and lead the b-Helpful Center team, setting and overseeing service, presentation, process, and customer interaction expectations. * Develop and elevate the b-Helpful colleagues, ensuring they have the skills and knowledge to deliver an outstanding customer experience. * Drive BOPS and Curbside fill in line with our Ready-On-Time promise, ensuring our customers receive their orders on time. * Ensure we deliver an outstanding Gift Wrap product, educating the team on Gift Wrap skills and providing feedback and coaching as needed. * Model the expected service standards, providing feedback and coaching to colleagues to ensure they meet the expected standards. Requirements: * High School Diploma or equivalent required. * 1-2 years related experience. * Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. * Resourceful and able to adapt quickly to changing priorities. * Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Physical Requirements: * Position requires prolonged periods of standing/walking around store or department. * May involve reaching, crouching, kneeling, stooping and color vision. * Frequently lift/move up to 25lbs. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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