Senior UX Researcher, AWS Customer Experience
2 days ago
We are seeking a Senior UX Researcher to lead the effort to build a research program that defines how to evaluate, measure, and report on the customer perspective to help establish the future of analytics and ML experiences at AWS.
This Senior UX Researcher will have a significant impact on our business, providing direction and vision for evolving the role of research in product development, identifying opportunities to increase efficiency, and driving impact across the product roadmap.
The ideal candidate will have 7+ years of experience leading business-to-business (B2B) user research projects with demonstrated impact, a portfolio demonstrating past work experience and deliverables, and experience with research methods including field research, usability and human factors evaluation, concept evaluation techniques, and statistical methods.
Key Responsibilities:
- Define the long-term vision, strategy, and goals for UX research for the Analytics and ML experience team
- Identify best human-centered research methods to answer questions on our users based on research questions, timeline, and resourcing
- Define and execute a comprehensive research roadmap; Gather and analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses, derive recommendations for design and actions, and validate human error probabilities
- Collaborate and communicate effectively within cross-functional teams across design, product, engineering, and management
- Continually learn, grow, and improve the craft of UX research
Requirements:
- 7+ years proven success leading business-to-business (B2B) user research projects with demonstrated impact
- Portfolio demonstrating past work experience and deliverables
- 7+ years of experience with research methods including: Field research/ethnography, usability and human factors evaluation (heuristic assessments, usability testing), concept evaluation techniques, formative research (UX vision and concept testing, iterative design evaluation), large-scale behavioral and sentiment research, and statistical methods used to analyze data related to human performance, behavior, and interaction with systems and products
- Ability to design and lead participatory design workshops
- BS in Human Factors, Cognitive Psychology, HCDE, or Computer Science with relevant research experience, or similar
- D. in Human Factors, Human-Computer Interaction, Cognitive Engineering with relevant research experience, or similar
About Amazon Web Services, Inc.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
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