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Valet Service Associate

3 months ago

Anaheim, California, United States Wincomehospitality Full time

Position Overview:

Join Wincome Hospitality as a Valet Service Associate, where you will play a vital role in ensuring an exceptional experience for our guests. This position involves overseeing the valet cashier desk and providing outstanding service to all visitors.

Key Responsibilities:

  • Coordinate and manage all functions of the valet cashier area, ensuring a welcoming and efficient environment.
  • Assist guests with vehicle retrieval, process payments, and maintain accurate records of transactions.
  • Handle valet keys and ticketing systems with care and precision.
  • Maintain cleanliness and organization of the valet office and surrounding areas.
  • Answer incoming calls promptly and courteously, addressing guest inquiries and requests.
  • Monitor guest requests for vehicles and luggage assistance, ensuring timely responses.
  • Communicate effectively with valet staff and doormen to meet guest needs.
  • Provide information about hotel amenities, services, and local attractions to enhance guest experiences.

Customer Service Excellence:

Deliver exceptional customer service by:

  • Anticipating guest needs and responding promptly to requests.
  • Maintaining a friendly and professional demeanor at all times.
  • Ensuring all interactions with guests are positive and informative.

Qualifications:

  • High School diploma or equivalent required.
  • Previous experience in the hospitality industry is preferred.
  • Strong communication skills in English; bilingual abilities are a plus.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Valid Driver's License with a clean driving record is mandatory.

Physical Requirements:

Candidates must be able to stand, walk, and run for extended periods, and occasionally lift and carry items up to 50 lbs.

Join our team at Wincome Hospitality and contribute to creating memorable experiences for our guests.