Guest Service Manager

7 days ago


Mt Pleasant, South Carolina, United States Lowes Foods Full time

At Lowes Foods, we're looking for a dedicated Guest Service Manager to join our team. In this role, you'll be responsible for ensuring every guest receives the fastest and most pleasant checkout experience possible. To achieve this, you'll supervise and perform all functions related to sales-related assets and assume the duties of the Department Manager in their absence.

Key ResponsibilitiesMaintenance of Guest Service Standards
  • Ensure the front porch standards are met at all times, following the No Noticeable Wait policy.
  • Work with the Store Manager and Guest Service Manager to ensure the schedule is written to provide the desired level of service within established labor guides.
  • Train cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up lists.
  • Handle guest and host requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
  • Ensure the front porch is clean, neat, and clutter-free at all times and that the parking lot is free of debris and excessive carts.
Training and Development of Front Porch Hosts
  • Provide training and direction to hosts not meeting front porch standards.
  • Communicate problem areas and hosts not meeting performance standards to the guest service manager.
  • Provide constant on-the-job feedback to front porch hosts about performance to maintain front porch service levels.
Sales, Cash, and Invoice Accounting
  • Prepare weekly cash reports and accompanying documentation.
  • Maintain sales-related information.
  • Process invoices and transfers as assigned.
  • Process beer/wine payments.

This role requires a friendly, outgoing personality, and the ability to work well with others. You should be able to lift 25 lbs. occasionally and 15 lbs. constantly. Knowledge of front porch operations and the ability to supervise people, including training and development, are also essential. If you're looking for a challenging role that will help you grow professionally, apply now



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