Commercial Roofing Service Manager

2 weeks ago

Albuquerque, New Mexico, United States Progressive Roofing Full time
Job Overview

A Commercial Roofing Service Superintendent is a key leadership role at Progressive Roofing, responsible for overseeing the safe and efficient installation of roof systems.

Key Responsibilities
  • Leadership and Supervision
    • Provide guidance and direction to foremen to ensure safe and productive work practices.
    • Foster a culture of teamwork, discipline, and safety within the team.
  • Quality and Customer Service
    • Ensure consistently high-quality service and results.
    • Represent the company in a professional manner in all dealings with customers, personnel, and the public.
  • Operations and Management
    • Effectively manage all aspects of service field work to meet company and project goals.
    • Supervise foremen to lead safe and efficient roof system installations.
    • Oversee field staff, assisting foremen with crew leadership.
    • Visit job sites daily to monitor progress and address any issues.
    • Conduct or participate in daily safety audits to ensure compliance with company policies and industry standards.
    • Train field staff in safety, work skills, and efficiency.
    • Provide ongoing feedback to foremen regarding job performance.
    • Resolve complaints and grievances; assist with discipline when necessary.
    • Discuss opportunities for professional development with team members.
    • Conduct annual performance reviews and recommend raises and promotions.
    • Ensure production and quality goals are met.
    • Maintain understanding of contract information for jobs.
    • Track labor hours and production against stated goals.
    • Schedule materials, equipment, and deliveries, paying special attention to using inventoried materials.
    • Monitor material usage, minimize waste, anticipate shortages, and order materials as needed.
    • Monitor quality of installations.
    • Deliver excellent customer service by engaging with customers to answer questions and provide explanations.
    • Schedule daily or weekly contact with customers to review progress and discuss any outstanding issues.
    • Meet with customers to verify satisfaction with work and billing; deliver warranties.
    • Respond to requests for service and assistance.
    • Manage difficult or emotional customers.
    • Manage and coordinate job details between the field and office.
    • Review plans and sites, delegate crews, and do all pre-job planning, including creating site-specific safety plans and work plan efficiencies.
    • Ensure crews have information and instructions necessary to complete jobs.
    • Submit reports and paperwork and otherwise coordinate communication between office and job sites.
    • Investigate incidents, near misses, accidents, and thefts, and provide relevant documents, photos, and assessments to the office.
    • Deliver all documentation to the office in a timely manner.
    • Review final paperwork to ensure change orders are reflected and billed.
    • Participate in final inspections.
    • Prepare digital work orders for invoicing and close-out.

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