Community Management Lead
2 weeks ago
Overview
Apartment Management Consultants is a leader in the property management industry, known for creating authentic relationships and fostering a thriving culture.
Salary
The estimated salary for this role ranges from $26.00 to $28.00 per hour, with full-time employees enjoying benefits such as vacation & sick time, health and wellness programs, and a 401K plan including employer match.
About the Role
This position supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community. Responsibilities include:
- Overseeing file management and running assigned reports
- Utilizing proper customer service and sales techniques to ensure an efficient and courteous response to all resident requests
- Collecting all monies due and overseeing audit evictions, potential skips, and move-outs by walking units to evaluate occupancy
- Communicating with outside legal counsel during the eviction process
- Finalizing move in/out and renewals files and entering data into property management software
- Overseeing resident renters insurance procedure
- Collecting deposits and processing future residents applications
- Ensuring the model/target apartments are ready for show and maintaining a clean workspace
- Maintaining a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company and community policies
- Maintaining contact with all apartment locator services and local businesses to provide informational material
- Shopping surrounding or competing properties and conducting outreach marketing
- Developing and maintaining on-going resident retention programs
- Reporting unusual or extraordinary circumstances regarding the property or residents
- Maintaining a professional appearance and conduct at all times
Requirements
To be successful in this role, you will need:
- Customer service experience
- At least 6 months of experience in the property management industry
- Strong communication skills both written and verbal
- The ability to remain professional and courteous in a fast-paced working environment
- Organization skills with strong attention to detail
Benefits
Apart from competitive compensation, we offer a range of benefits, including vacation & sick time, health and wellness programs, a 401K plan including employer match, 9 paid holidays per year, employee referral incentives, bonus and commission opportunities, employee rent discount program, professional development training, and medical, dental, vision, life, accident, critical illness, hospital indemnity, and short-term disability coverage.
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