Product Information Agent

1 week ago


Portland, Oregon, United States Pacific Artisan Labs Full time
The Job

We are seeking a skilled Order Entry Customer Service Representative to join our team at Pacific Artisan Labs. In this role, you will be responsible for delivering exceptional customer experiences, providing product information, and resolving technical issues. If you have a passion for customer support and are looking for a challenging and rewarding role, we invite you to apply.

Key Responsibilities:
  • Manage customer interactions with empathy and professionalism
  • Provide accurate product information and troubleshoot technical issues
  • Document customer records and update knowledge base
  • Prioritize tasks and work efficiently in a fast-paced environment
Requirements:
  • 2+ years of experience in customer-facing roles
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Knowledge of customer relationship management software
What's in It for You?
  • A salary range of $55,000 - $75,000 per year
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A chance to grow and advance your career


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