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Multi-Unit Team Leader

4 weeks ago

San Bernardino, California, United States H&R Block Full time
Job Title: Multi-Unit Team Leader

At H&R Block, we're seeking a highly skilled and experienced Multi-Unit Team Leader to join our team. As a leader, you will be responsible for managing three H&R Block tax offices, providing leadership and development to customer-centric teams, and driving growth objectives for the offices.

Key Responsibilities:
  • Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
  • Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets
  • Assist DGM in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required
  • May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
Requirements:
  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
What We Offer:
  • Competitive pay and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
About H&R Block:

H&R Block is a leading provider of tax preparation and financial services. We're committed to helping our clients and associates achieve their goals and succeed in their careers. We offer a range of benefits and programs to support our associates, including employee assistance programs, wellbeing initiatives, and career development opportunities.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about leadership and customer service, and want to join a dynamic and supportive team, we encourage you to apply for this exciting opportunity.