Maintenance Manager

2 weeks ago

Orlando, Florida, United States UDR Full time
Service Manager Job Description

Job Summary: We are seeking a highly skilled Service Manager to oversee the maintenance and repair of our properties, ensuring a safe and welcoming environment for our residents.

Key Responsibilities:

  • Manage and complete all resident service and maintenance requests in a timely and efficient manner.
  • Meet the service budget and manage financial resources to accommodate current and future maintenance and repair projects.
  • Provide leadership and supervision to the service team, including interviewing, training, and performance management.
  • Lead and direct the service team in their day-to-day functions, ensuring effective communication and collaboration.
  • Review and approve Kronos timekeeping records for direct reports and manage execution of emergency repairs.
  • Conduct periodic inspections to assess effectiveness of policies and procedures and develop corrective action plans as needed.
  • Develop and maintain standards for cleanliness and appearance of community grounds, amenities, and buildings.
  • Manage and report amenity deficiencies to the Resident Services Manager and/or Community Director.
  • Punch walks on all make-ready units and manage quality assurance of vendor turns.
  • Manage utility management for vacant apartments to ensure energy efficiency.
  • Perform final walks for move-ins and pre and post move-out inspections, documenting and taking photos of unit condition.
  • Provide determination for interior vacant condition for items to be replaced.
  • Manage ROI installations, including administrative prep and vendor coordination.
  • Conduct weekly lighting inspections and resolve any issues per operational policy.
  • Complete and manage all community common area and resident service requests.
  • Manage and oversee pest control for all units, holding third-party vendors accountable.
  • Provide inspections to all fitness equipment to ensure safe operation.
  • Manage refrigerant usage and recovery log in compliance with Risk Management guidelines.
  • Manage pool logs for vendor compliance.
  • Complete Cap Labor forms and purchase supplies and equipment to maintain inventory levels.
  • Monitor batteries for smart locks and proactively replace as necessary.
  • Serve as point person for questions on programming of controlled access areas.
  • Manage equipment warranties and required follow-up.
  • Provide superior customer service to internal and external customers.
  • Participate in on-call rotation as required and needed.
  • Hire and train new staff and develop staff to maximize potential.
  • Monitor staff performance and address performance problems through corrective action and dismissal.
  • Approve time records and requests for time off as needed.
  • Ensure leadership style creates a productive, motivated, informed, inspired, engaged, and goal-oriented team.
  • Comply with all Company policies and procedures related to employment.
  • Commit to Living the UDR Values each day in every action taken.

Requirements:

  • High School Diploma or equivalent preferred.
  • Technical or vocational certificate and/or degree preferred.
  • Minimum of four years' experience in building and mechanical maintenance, including HVAC, plumbing, electrical, appliance repair, painting, and drywall, and/or pool maintenance.
  • EPA Type II certification required; Type III or Universal may be required at some locations.
  • Experience supervising associates is preferred.
  • Certification in Chlorine, Fluorine, and Carbon (CFC) required for diagnosing, repairing, and maintaining equipment required for some properties and preferred for all properties.
  • Some locations require certification in pool operation (CPO).
  • Must have and maintain a valid driver's license unless otherwise noted.

UDR is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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