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Retail Customer Experience Supervisor

2 months ago

Willoughby, Ohio, United States TJ Maxx Full time
Job Summary

We are seeking a highly skilled and motivated Retail Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.

Key Responsibilities
  • Customer Experience: Create a positive and engaging customer experience by providing exceptional service, resolving customer complaints, and promoting loyalty programs.
  • Team Leadership: Lead and develop a team of Associates, providing coaching, training, and feedback to ensure they have the skills and knowledge to deliver outstanding customer service.
  • Store Operations: Oversee the front of store operations, including register management, inventory control, and visual merchandising.
  • Communication: Communicate effectively with management, Associates, and customers to ensure seamless store operations and achieve sales goals.
Requirements
  • Availability: Available to work a flexible schedule, including nights and weekends.
  • Experience: 1 year retail experience and 6 months of leadership experience.
  • Skills: Strong communication and organizational skills, attention to detail, and ability to multitask.
What We Offer

We offer a competitive hourly rate, opportunities for career growth and development, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.