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Customer Service Representative

2 months ago

Marquette, Iowa, United States Central State Bank Full time

Join Our Team at Central State Bank

Central State Bank, a family-operated financial institution dedicated to serving our community, is on the lookout for a passionate Customer Service Representative to support our clientele in the Marquette area.

This role is integral to our front-line service team, where you will assist customers with their everyday banking requirements. Your responsibilities will include processing transactions, addressing inquiries, and facilitating account openings. As a knowledgeable representative, you will guide customers in selecting the most suitable financial products and connect them with the right team members to help them achieve their financial aspirations.

Key Responsibilities:

  • Provide exceptional customer service by engaging with clients and understanding their needs.
  • Process banking transactions accurately and efficiently.
  • Assist customers in identifying appropriate financial solutions.
  • Maintain a detailed-oriented approach while managing multiple tasks.

What We Offer:

  • Competitive compensation structure.
  • Eleven paid holidays along with paid time off.
  • Comprehensive benefits package, including a 401k plan.
  • A collaborative environment focused on growth and innovation.
  • Previous experience in banking is advantageous but not mandatory.
  • Experience in a customer-facing sales or service role is a plus.

Qualifications:

  • High School diploma or equivalent is required.
  • Further education or college courses can enhance advancement opportunities.
  • Proficiency in computer skills is essential.
  • Familiarity with banking software and Microsoft Office is preferred.
  • Must possess strong attention to detail and the ability to handle multiple tasks.

At Central State Bank, we are driven by an entrepreneurial spirit and a commitment to ongoing growth and innovation. If you embody kindness, curiosity, a strong work ethic, and empathy, we would love to hear from you.

Compensation: $15-$17 per hour