Field Service Professional
5 days ago
The Traveling Field Service Engineer will play a vital role in delivering exceptional technical support and service to MGC Diagnostics' customers in the Pacific Northwest. In this challenging and rewarding position, you will be responsible for ensuring seamless operations at hospitals and clinics in Portland, Seattle, and surrounding areas. Key responsibilities include providing on-site remedial service, preventative maintenance, product installation, recertification, and upgrades for MedGraphics systems and new products. Additionally, you will collaborate with the Field Service Support Team and Field Service Manager to optimize customer satisfaction and reduce warranty expenses. This role requires a high level of technical expertise, excellent communication skills, and the ability to troubleshoot complex issues. If you're passionate about delivering exceptional service and contributing to product improvements, we encourage you to apply
About the Company:
MGC Diagnostics is a leader in providing innovative technology for cardio-respiratory diagnostics. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the medical community. As a valued member of our team, you will contribute to our mission by delivering exceptional technical support and service to our customers. We strive to create a collaborative environment where employees can grow and develop their skills, making meaningful contributions to our organization. Join us in shaping the future of medical diagnostics and take advantage of this exciting opportunity to advance your career
Key Responsibilities:
* Provide technical support and service to customers across the Pacific Northwest region
* Collaborate with Field Service Support Team and Field Service Manager to optimize customer satisfaction
* Relay updates regarding customer database changes and interface with various teams
* Control service inventories and ensure all equipment sent to customers is returned efficiently
* Maintain accurate records and submit timely reports to Service Support Center and Sales Management
Requirements:
* Bachelor's degree in Electronics or related field (or equivalent experience)
* Minimum 2 years of field service experience servicing medical equipment
* Excellent communication and problem-solving skills
* Ability to lift 50 pounds and maneuver equipment safely
* Willingness to travel extensively throughout the Pacific Northwest region for service requests
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