Customer Support Specialist

2 weeks ago


Magna, Utah, United States The Investors Edge Full time

{"h1": "Member Success Specialist", "p": "At The Investors Edge, we're looking for a skilled Member Success Specialist to support and retain our members by providing resources, encouragement, and effective communication.

Key Responsibilities:

* Provide resources to aid members in making progress and achieving results.
* Encourage members to persevere, preventing cancellations, and handling cancel requests effectively.
* Assist members in utilizing our platform and resources to identify qualifying properties for loan applications.
* Communicate the benefits of our software and products effectively.
* Upsell and downsell to different membership programs to retain members.

Requirements:

* CRM experience, preferably with HubSpot.
* Proficiency in Google Sheets, Excel, Drive, and basic formulas.
* Proven phone skills and conflict resolution abilities.
* Soft sales skills and experience with chat and ticket responses.

If you're a resourceful and likable individual with excellent verbal communication skills, we'd love to hear from you"}



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