Customer Support Specialist

6 days ago


Magna, Utah, United States The Investors Edge Full time
Job Overview

We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Investors Edge. As a key member of our success team, you will play a critical role in supporting and retaining our members by providing exceptional customer service and ensuring their success with our platform.

Key Responsibilities
  • Provide resources and support to members to help them achieve their goals and overcome challenges.
  • Encourage members to persevere and prevent cancellations by offering effective solutions and alternatives.
  • Assist members in utilizing our platform and resources to identify qualifying properties for loan applications.
  • Communicate the benefits of our software and products to members and promote our membership programs.
  • Upsell and downscale membership programs to retain members and increase revenue.
Requirements
  • CRM experience, preferably with HubSpot.
  • Proficiency in Google Sheets, Excel, and Drive, including basic formulas and file organization.
  • Proven phone skills and conflict resolution abilities.
  • Soft sales skills and experience with chat and ticket systems.
What We Offer

At Investors Edge, we offer a comprehensive benefits package, including health care, life insurance, vision, dental, and 401K with an employee dollar-for-dollar match. Our modern office features a relaxed dress code, massage chairs, an onsite gym, sauna, and showers. We also offer reserved parking and a 3000-flavor Coke Fountain machine.

As a Member Success Specialist, you will have the opportunity to make a real difference in the lives of our members and contribute to the success of our company. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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