Current jobs related to Enterprise Voice Solutions Architect - Miami - Carnival Cruise Line

  • Enterprise Architect

    4 weeks ago

    Miami, United States Symbiotic Consulting Group Full time

    THIS WILL BE AN ONSITE ROLE. PLEASE APPLY ONLY IF YOU ARE LOCATED IN MIAMI, FL AREA!!!Our client is seeking an Enterprise Level Architect to set the strategy, vision and plans in place to help them achieve their business objectives. This individual will use their leadership experience at architecture level, business side knowledge and IT/ technical knowledge...

  • Enterprise Architect

    4 days ago

    Miami, United States ServiceNow Full time

    Unlock the Power of ServiceNowAt ServiceNow, we're seeking a talented Enterprise Architect to join our team. As a key member of our pre-sales organization, you'll work closely with customers to develop cross-functional strategies and solutions that drive business value.Key Responsibilities:Engage with customer executives to identify pain points and...

  • Enterprise Salesforce Solutions Architect

    5 days ago

    Miami, Florida, United States V2 Full time

    About the Role:V2 Strategic Advisors is seeking a highly skilled Enterprise Salesforce Solutions Architect to lead the design and delivery of high-quality Salesforce-based solutions for our enterprise clients.Key Responsibilities:Lead the architecture and design of complex, scalable Salesforce solutions for enterprise clients, ensuring alignment with...

  • Senior Enterprise Solutions Architect

    6 days ago

    Miami, Florida, United States ePlus Technology, inc. Full time

    About the RoleePlus Technology, inc. is seeking a highly skilled Senior Enterprise Solutions Architect to join our team. As a key member of our pre-sales engineering team, you will be responsible for providing technical expertise to sales teams and customers on designated solution focus areas.Key ResponsibilitiesProvide technical expertise to sales teams and...

  • Senior Solutions Architect

    1 week ago

    Miami, Florida, United States Resource Logistics Full time

    Job Description:As a Senior Solutions Architect at Resource Logistics, you will lead the design and implementation of high-level solutions for various programs within the Customer Experience, Service Management, and AIML across Omni Channel Systems for the Telecommunication Consumer Group (VCG).Key Responsibilities:Drive solutions and design patterns that...

  • Mobile Solutions Architect

    1 month ago

    Miami, Florida, United States INSPYR Solutions Full time

    Job Title: Principal Mobile Solutions ArchitectWe are seeking a highly skilled Principal Mobile Solutions Architect to join our team at INSPYR Solutions. As a key member of our technology team, you will be responsible for leading the development of mobile solutions across both native iOS and Android platforms, as well as hybrid technologies.Key...

  • Mobile Solutions Architect

    2 weeks ago

    Miami, Florida, United States INSPYR Solutions Full time

    Job DescriptionAs a Mobile Solutions Architect at INSPYR Solutions, you will play a pivotal role in ensuring the success of our digital products across both native iOS and Android platforms, as well as hybrid technologies.Key Responsibilities:Provide expert technical leadership for the development of software, guiding the team in making sound architectural...

  • Solutions Architect

    1 month ago

    Miami, United States Irvine Technology Corporation Full time

    Solutions ArchitectWe are seeking a highly skilled Solutions Architect to join our team at Irvine Technology Corporation. As a Solutions Architect, you will play a key role in designing, developing, and implementing large-scale enterprise API solutions using AWS.Key Responsibilities:Design and develop enterprise-level API Service ArchitectureWork with API...

  • Solutions Architect

    1 month ago

    miami, United States Irvine Technology Corporation Full time

    Enterprise API Architect OpportunityWe are seeking a highly skilled Enterprise API Architect to join our team at Irvine Technology Corporation. As a key member of our API team, you will be responsible for designing, developing, and maintaining enterprise-level API Service Architecture.Key Responsibilities:Design and develop large-scale systems using Java,...

  • Enterprise Architect Position

    1 month ago

    Miami, Florida, United States Symbiotic Consulting Group LLC Full time

    Enterprise Architect OpportunityWe are seeking an experienced Enterprise Architect to join our team at Symbiotic Consulting Group LLC. As an Enterprise Architect, you will play a key role in shaping our company's technology strategy and ensuring the alignment of our IT infrastructure with our business goals.Key Responsibilities:Develop and implement a...

  • Kafka Solutions Architect

    2 weeks ago

    Miami, United States Econosoft Full time

    7+ years Industry experience, in architecture and delivery of software products and solutions5+ years of experience designing and implementing cloud environments, architectures, and operational models. Including developing cloud-ready solutions5+ year experience as solution/application architect in distributed and Event Driven Architecture5+ year of...

  • Mobile Solutions Architect

    4 weeks ago

    Miami, Florida, United States Apex Systems Full time

    Job Title: Principal Mobile Solutions ArchitectWe are seeking a highly skilled Principal Mobile Solutions Architect to join our team at Apex Systems. As a key member of our organization, you will play a pivotal role in ensuring the success of our digital products across both native iOS and Android platforms, as well as hybrid technologies.Key...

  • Cloud Solutions Architect

    1 week ago

    Miami, Florida, United States Beacon Hill Full time

    Cloud Solutions Architect OpportunityWe are seeking a seasoned Cloud Solutions Architect to join our team at Beacon Hill. As a key member of our architecture team, you will be responsible for designing and implementing cloud environments and managing Kafka. With a strong background in architecture and experience in agile environments, you will be able to...

  • Senior Salesforce Solutions Architect

    2 weeks ago

    Miami, Florida, United States V2 Full time

    Senior Salesforce Solutions ArchitectWe are seeking a highly skilled Senior Salesforce Solutions Architect to join our team at V2. As a key member of our team, you will be responsible for leading the design and delivery of high-quality Salesforce-based solutions for our enterprise clients.Key Responsibilities:Lead the architecture and design of complex,...

  • Kafka Solutions Architect

    2 weeks ago

    Miami, United States Econosoft Full time

    Job Title: Kafka Solutions ArchitectWe are seeking a highly skilled Kafka Solutions Architect to join our team at Econosoft.About the RoleThe ideal candidate will have a strong background in designing and implementing cloud environments, architectures, and operational models. They will be responsible for developing cloud-ready solutions, managing Kafka...

  • Enterprise Architect Lead

    1 month ago

    Miami, Florida, United States Peraton Full time

    Job Title: SCITES Lead Enterprise ArchitectJob Summary:Peraton is seeking a highly qualified candidate to fill the Lead Enterprise Architect role on the SCITES (USSOUTHCOM CYBER INFORMATION TECHNOLOGY ENTERPRISE SERVICES) project. The successful candidate will be responsible for leading the architecture and engineering teams to deliver a broad spectrum of...

  • Senior Mobile Solutions Architect

    4 weeks ago

    Miami, Florida, United States Synergy Business Consulting Full time

    Synergy Business Consulting is seeking a highly skilled Mobile Solutions Architect to lead our mobile application development efforts. The ideal candidate will have a strong background in Android development and experience leading cross-functional teams. Key responsibilities include designing and delivering mobile applications for high-traffic enterprise...

  • Data and AI Solutions Architect

    2 weeks ago

    Miami, Florida, United States KiZAN Technologies Full time

    About the RoleWe are seeking a highly skilled Data and AI Solutions Architect to join our team at KiZAN Technologies. As a key member of our team, you will be responsible for designing and implementing Microsoft enterprise-level IT solutions that drive business outcomes for our clients.Key Responsibilities:Support complex sales initiatives and customer...

  • Senior Sitecore Solutions Architect

    2 weeks ago

    Miami, United States Coforge Full time

    We are seeking a highly experienced Senior Sitecore Architect to lead our team in designing and implementing end-to-end Sitecore digital solutions.Key Responsibilities:Architect and deliver enterprise Sitecore solutionsLead large project teams to design and implement Sitecore digital solutionsMentor and lead technical implementation teamsContribute to...

  • Cloud Solutions Architect

    4 days ago

    Miami, Florida, United States V2 Full time

    Unlock Your Potential as a Solution Architect at V2Are you passionate about innovation and problem-solving? Do you have a knack for designing and delivering high-quality Salesforce-based solutions? At V2, we're seeking a talented Solution Architect to join our team of world-class Technical and Functional Consultants, Developers, and Analysts.Key...

Enterprise Voice Solutions Architect

2 months ago

Miami, United States Carnival Cruise Line Full time
About the Role

Carnival Cruise Line is seeking a highly skilled Senior Contact Center Solutions Architect to join our team. As a key member of our IT department, you will be responsible for designing and implementing enterprise-class contact center solutions that meet the needs of our business.

Key Responsibilities
  • Design and develop cloud contact center architecture and standards
  • Plan, document, and support the configuration of contact center supporting solutions
  • Provide direction for the installation and configuration of software packages to support business requirements
  • Perform analysis and develop automation solutions for capacity planning and performance tuning
  • Develop detailed design and configuration documentation for deployed solutions
  • Ensure the security of our enterprise infrastructure and compliance with all applicable security and compliance standards
  • Provide assistance in reviewing performance and capacity requests and design solution resolution
  • Collaborate with Brand service delivery leaders to ensure an understanding of business cases and select the appropriate solution
  • Develop solutions with a focus on reducing operating costs and/or improving guest experience
  • Provide Capital and/or Operational Expenditure Request level software, license and labor estimates
  • Contribute to the implementation of solutions in support of all projects
  • Work with other IT teams for new solutions designs and optimizations
Requirements
  • Bachelor's degree in computer science, information technology or related field
  • 5+ years' experience with large enterprise contact centers architecture
  • 10+ years overall experience with large enterprise contact centers preferred
  • Design and architecture cloud contact center experience required
  • Migration of on-premises voice networks to cloud experience required
  • Cisco voice systems experience preferred
Preferred Qualifications
  • Working experience of enterprise cloud contact center solutions such as Nice, Genesys, Five9
  • Working experience with automation tools such as Python, PowerShell or others
  • Working experience with cloud networks
  • CISCO KSAs is a plus
  • Cisco Call Manager 12.0 and up
  • Cisco Collaboration
  • Cisco gateways/ISR's
  • Certificate management
  • Network and application level security
  • TCP/TLS
About Us

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do.