Customer Service and Technical Support Agent

5 days ago


Alpharetta, United States Compunnel Full time

Job Description:

We are seeking an experienced Service Desk Agent to join our team at Compunnel. As a key member of our IT department, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and utilizing our knowledge base tool to resolve customer inquiries.

Responsibilities:

  • Receive and respond to customer inquiries via phone, email, or online chat.
  • Use problem-solving skills to troubleshoot technical issues and provide resolutions.
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction.
  • Maintain accurate records of customer interactions and resolution outcomes.

Qualifications:

  • Minimum 2 years of experience in a technical support role.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Familiarity with IT service management tools and processes.


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