Alumni Program Coordinator

3 days ago


Mead, Washington, United States Aliya Health Group Full time
Job Summary

We are seeking a highly motivated and organized Alumni Coordinator to join our team at Aliya Health Group. The successful candidate will be responsible for developing and implementing strategies to achieve benchmark goals for our facility, while also working closely with our Director of Alumni Services and leadership to ensure exceptional patient/community satisfaction.

Key Responsibilities
  • Develop and manage the alumni program, including creating and implementing quarterly plans, maintaining accurate records in CRM (Salesforce), and coordinating weekly alumni meetings and events.
  • Monitor client satisfaction surveys, report data to leadership, and facilitate action plans with related departments.
  • Maintain open communication lines with leadership, facility staff, clients, and their support systems.
  • Liaise with local community agencies through networking, conference attendance, and open houses.
  • Utilize multiple platforms to ensure accurate data entry and meet established goals.
  • Develop and work with an Alumni Board to establish and assess facility assurance.
  • Develop and assess measures of discharge outcomes.
  • Manage identified social media platforms and the Alumni Calendar of weekly, monthly, and annual alumni events.
Requirements
  • Graduate from an accredited college or university with a minimum of an associate degree in public relations or a health-related field.
  • A minimum of 1-3 years of experience in public relations or a health-related field may substitute for a degree.
  • Familiarity with recovery-based materials, such as AA, NA, Refuge, SMART Recovery, and Celebrate Recovery.
  • CPR and CRS certifications, and other peer-based or interventionist certifications, are preferred.


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